Question 1

What payment methods do you take?

Accepted Answer

Cash, Check, Debit/Credit Cards and PayPal.

Question 2

Do I have to prepare anything in my rooms before the cleaners arrive?

Accepted Answer

Please turn on all lights and open blinds before we arrive. Also, for a better cleaning result, we ask that you move the items that you want off the floor prior to our arrival.

Question 3

Parking

Accepted Answer

Please leave/save a spot in your driveway, closest to your home entry for our vehicle.

Question 4

What do you consider a room?

Accepted Answer

We consider an average size room to be no larger then 200 sq. ft.  Living room/dining room combos are considered two areas. Any area over 200 square feet but less than 400 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually combined as one additional room. Please know that these room sizes may vary by location.

Question 5

How long will it take to clean my carpets?

Accepted Answer

On average, it will take approximately 20 to 30 minutes per room. This time can vary greatly depending on how soiled the carpets are and any necessary spot removal treatments.

Question 6

Do you move furniture?

Accepted Answer

No, we ask that you move the items that you want off the floor prior to our arrival. You can put smaller items up on beds or couches, so we can cover more areas. Sorry, we schedule and price our appointments around our average time per room for cleaning and not moving and replacing furniture. We appreciate your understanding.

Question 7

How long will it take for my carpet to dry?

Accepted Answer

Unlike traditional steam cleaning where your carpets may get soaked and take 1-2 days or longer to dry, our process is typically dry in 3-4 hours. Preventing mold , loosening of the carpets and other potential problems.

Question 8

Do you guarantee removal of all spots or stains in the carpet?

Accepted Answer

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also play a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

Question 9

Do I have to be home while you are cleaning?

Accepted Answer

No. As long as we have access to a hidden key or code, we just need to call and do a credit card payment over the phone prior starting the job. We can take before and after pictures for you and text them to you along with a professional receipt.

Question 10

Are your product and method safe?

Accepted Answer

100% Kids & Pet Safe, Non Toxic & Eco-Friendly!

Question 11

Do you give a receipt for work completed?

Accepted Answer

We will provide you with a professional work completion receipt for your records or landlord.

We serve all cities in
the Tompkins County

Get your carpet cleaned and don't get soaked.

Dry time 3-4 hours.

The Clean Care VLM (Very Low Moisture)

encapsulation technique dries faster

than regular carpet cleaning processes.

ECO

Friendly

Worry Less;

Enjoy More

We Have The Solutions,

Not More Problems

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Testimonials

Suzan B.

James W.

Bianca F.

Before and After Pictures

Frequently Asked Questions

Thanks for reading through these frequently asked questions. We appreciate the opportunity to serve you!

YOU ARE PART OF THIS STORY!

We serve all cities in the Tompkins County